Professional Development Center

Critical Conversations

Course Description:

This course aims to provide you with the tools and coaching you need to handle your next tough conversation. High-stakes, emotional, or risky topics are bound to happen at all levels of your organization and even in your personal life! By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. 

Designed for employees at all organizational levels, this course will help you with the challenging tasks of having difficult conversations in the workplace. Students will leave feeling confident in their ability to make their next “critical conversation” constructive and unitive.

Course materials can be found here.

Course Objectives:

Upon successful completion of this course, you will be able to:

  • Discuss and apply principles from the book “Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler.
  • Develop a personalized action plan to approach future critical conversations.
  • Keep a journal of course takeaways, personalized action plan, etc.


Spring 2024

Date: February 15, 2024
Time: 9:00 a.m. - 3:00 p.m.
Location: Cleveland State University, Monte Ahuja College of Business, 1860 E. 18th. St. Cleveland, OH 44115

cost: $350
ceus: 0.6
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Have questions about this course? Contact us today!