Course Description:
Imagine you have a colleague who’s missed a deadline or failed to stay on budget. You decide to say something by bringing your best “critical conversation” skills into play. You stick to the facts while avoiding hasty and unflattering conclusions. Not a bad start. But the other person doesn’t quickly comply. Instead he makes excuses. Would you or the people you work with know what to do next in a manner that not only solves the problem but also improves the relationship?
This course builds on the skills learned in Critical Conversations and introduces a powerful new set of skills to resolve your most challenging accountability issues.
Course Objectives:
Upon successful completion of this course, you will know how to:
- Hold anyone accountable, regardless of position or personality
- Avoid defensive and costly arguments
- Diagnose the underlying causes of misaligned or bad behavior
- Motivate without using power and enable without taking over
Course Materials can be found here.
Schedule:
| Spring Semester: Date: January 20, 2022 Time: 9:00 a.m. - 4:00 p.m. Location: Monte Ahuja College of Business |
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| Have questions? Contact us today about this course. |