Operations & Supply Chain Management

OSM Graduate Course Descriptions

The following are OSM graduate course descriptions, including electives.

Please click on the course number in the table below to go directly to the course description below.

  OSM Graduate Course Electives
OSM 500 Mathematical Models for Business
OSM 503 Statistical Methods for Business Decisions
OSM 511 Operations Management
OSM 513 Production Planning and Control
OSM 515 Case Studies in Operations Management
OSM 517 Principles of Lean Operations
OSM 519 Operations Strategy
OSM 524 Transportation Management
OSM 525 International Operations Management
OSM 527 Strategic Sourcing and Purchasing Management
OSM 531 Design of Survey Samples Using SAS
OSM 534 Multivariate Analytics Using SAS
OSM 538 International Field Experience in Supply Chain Management
OSM 545 Quality Management
OSM 548 Queuing and Simulation
OSM 696 Special Topics: Pricing Strategies for Managers
OSM 601/701 Supply Chain Analytics
OSM 611/711 Applied Business Forecasting
OSM 621/721 Service Operations Management
OSM 622/722 Project Management
OSM 623/723 Supply Chain Management
OSM 624/724 Global Operations Management
OSM 625/725 Global Operations Management Field Study
OSM 633/733 Multivariate Statistical Methods
OSM 640 ISO 9000 and Quality Audit
OSM 645 Statistical Quality Control and Improvement
OSM 646 Fundamentals of Six Sigma for Managers
OSM 652 Sustainable Supply Chain Management
OSM 690 Professional Internship
OSM 493/696 Current Problems
OSM 698 Independent Study
OSM 724 Global Operations Management
OSM 801 Theory of Optimization in Production and Operations
OSM 802 Current Topics Professional Seminar
OSM 804 Supply Chain Models
OSM 805 Quality Control
OSM 806 Strategic Supply Chain Management
OSM 810 Scheduling
OSM 814 Flexible Manufacturing Systems
OSM 819 Operations Strategy
OSM 822 Project Management
OSM 891 Doctoral Research in Production/Operations Management
OSM 895 Dissertation Research Seminar
OSM 896 Current Problems in Production/Operations Management
OSM 899 Dissertation

OSM 500 Mathematical Models for Business (2-0-2). Prerequisite: Graduate standing. Covers basic algebraic functions, systems of linear equations, and matrix operations to solve systems of linear equations applied to business problems.

OSM 503 Statistical Methods for Business Decisions (3-0-3). Prerequisite: OSM 500. Includes probability distributions, sampling theory, statistical inference, hypothesis testing, chi-square applications, analysis of variance, regression, and correlation, and the role these techniques play in business decision-making. Computer applications and results are discussed and interpreted.

OSM 511 Operations Management (3-0-3). Prerequisite: OSM 503. This course presents the central concepts and tools of operations management, including the design and management of manufacturing and service operations, operations strategy, quality management, statistical process control, capacity management, lean systems and supply chain management. Students will learn the operating characteristics that are appropriate to each type of operation and be able to calculate the quantifiable characteristics; recognize the basic tradeoffs associated with operations management decisions; and be able to apply a variety of tools and techniques that operations managers use to reach and/or implement their decisions.

OSM 513 Production Planning and Control (4-0-4). Prerequisite: OSM 511 or equivalent. Planning, scheduling, and controlling of activities related to the production of goods are examined. Topics include manufacturing planning and control, short-term forecasting systems, demand management and order servicing, sales and operations planning (SOP), master production scheduling (MPS), enterprise resource planning (ERP), supply chain management (SCM), inventory, material requirements planning (MRP), bills of material (BOM), capacity requirements planning (CRP), distribution requirements planning (DRP), advanced concepts in material requirements planning.

OSM 515 Case Studies in Operations Management (4-0-4). Prerequisite: OSM 511 or equivalent. Examines classic and current issues in operations management. Provides advanced fundamental and strategic methodologies for operations decision-making. Topics include supply chain management, e-commerce, just-in-time, enterprise resource planning, service operations management, customer service, purchasing, quality control, human resource management, and strategy. Includes readings, lectures, guest speakers, and plant tours.

OSM 517 Principles of Lean Operations (4-0- 4). Prerequisite: OSM 511 or permission of the Department Chair. The primary focus of this course is to present techniques that are intended to synchronize and streamline the production/operations process, including inventory management. Non-value added activities and waste are the targets of these techniques. Topics include value stream mapping, 5S, set-up time reduction, six sigma, maintaining and improving equipment, small lot production, and level scheduling in pull production.

OSM 519 Operations Strategy (4-0-4). Prerequisite: OSM 511 or equivalent. A study of the development and implementation of operations strategy in manufacturing and service settings, and the interface and integration of this strategy with other functional areas such as marketing, finance, etc. Topics include strategic perspectives on the design and introduction of new products and services, competitiveness, capacity, quality, choice of process and technology, productivity management and supply network relationships.

OSM 524 Transportation Management (4-0-4). Prerequisite: OSM 511 or equivalent. This course is designed to introduce the student to the transportation activities in supply chain systems. Specifically the transportation providers such as motor carriers, railroads, and intermodal services are covered, as well as the rules and regulations under which they operate. Ocean freight issues, the role of port authorities, cost and pricing strategies, and dealings with third party logistic providers are also covered, to illustrate the impact that transportation has on the global sales of goods and on international business.

OSM 525 International Operations Management (3-0-3). Introduces students to the advantages and pitfalls of managing productive systems outside the U.S. Study of multinational manufacturers and the effects of culture, language, politics, and trade agreements on global supply chain performance through case studies. Topics include history of international trade, operations in global business strategy, improving global supply chain performance, Japanese tier system for outsourcing, global quality standards, and global service operations.

OSM 527 Strategic Sourcing and Purchasing Management (4-0-4). Prerequisite: OSM 511 or equivalent. In this course students will become familiar with the basics of sourcing strategies, purchasing activities, and supplier relationships in supply chain networks. The emphasis is on the coverage of total supply processes that result in purchasing savings. Other concepts included are: the types of purchasing; use of electronic communication and online auctions in purchasing; global purchasing; identification of suppliers; supplier selection and evaluation; negotiation and contracts with suppliers; supplier selection and evaluation; negotiation and contracts with suppliers; and supply law and ethics.

OSM 531 Design of Survey Samples Using SAS (4-0-4). Prerequisite: OSM 503 or equivalent. Presents the principal application of sample surveys, survey design, criteria of a good sample design, and characteristics of simple random sampling, stratified random sampling, and cluster sampling. Case studies are used, where appropriate, to illustrate applications of survey sampling. Research design, data analysis, and the fundamentals of experimental design are examined. Topics include completely randomized design, randomized complete blocks, Latin square, factorial, and analysis of variance in regression models. Application of SAS software to actual data.

OSM 534 Multivariate Analytics Using SAS (4-0-4). Prerequisite: OSM 503 or equivalent. Surveys applications or multivariate statistics methods such as multiple regression, factor analysis, multiple discriminant analysis, multivariate analysis of variance, canonical correlation analysis, conjoint analysis, cluster analysis, multidimensional scaling, and structural equation modeling. Computer program packages for the various multivariate methods are used extensively. The emphasis is on the analysis of actual data from applied business data and case studies.

OSM 538 International field experience in Supply Chain Management (3-3-0). Prerequisite: Permission of instructor. This course is specifically arranged international field experience in supply chain management with focus on advanced manufacturing systems and logistics in countries such as Japan, China, Singapore and Hong Kong. Students will have the opportunity to observe firsthand world renowned supply chain management systems at some major companies like Toyota, Honda, Sony, etc. In addition, students will be exposed to the unique culture and business ethics of the country, which is essential for the success of their systems. Social events will be arranged with students from a local university to provide opportunities to experience the culture.

OSM 545 Quality Management (4-0-4). Prerequisite: OSM 511 or equivalent. Covers the core principles of the management of quality in the production of goods and services. Statistical quality-control techniques are used in the implementation of these principles. Topics include TQM, continuous improvement, control charts, sampling plans, process capability, and ISO 9000. Computer software is used where applicable.

OSM 548 Queuing and Simulation (4-0-4). Prerequisite: OSM 511 or equivalent. Covers the application of discrete-event simulation to operations research problems. Topics include an introduction to a general-purpose simulation language, the study of queuing models, random number generation, and the analysis of simulation data, using statistical techniques.

OSM 601/701 Supply Chain Analytics (3-0-3). Prerequisite: OSM 503 or equivalent. Introduction to widely used management science techniques. Topics include linear programming, transportation problems, network flows, and decision analysis. Introduces computer packages for these techniques. A variety of case studies involving operations research and production management are analyzed.

OSM 611/711 Applied Business Forecasting (3-0-3). Prerequisite: OSM 503 or equivalent. Intended for students with no previous course work in forecasting. Includes predictions of sales and inventory; examination of criteria for selection of forecasting models, including stage-in-life-cycle of the product; study of smoothing and decomposition methods, leading indicators, multiple regression, and introduction to ARIMA modeling through the use of computer packages.

OSM 621/721 Service Operations Management (3-0-3). Prerequisite: OSM 511 or equivalent. This course focuses on how service organizations (and service functions of manufacturing firms) plan, implement and measure their operations. Students will learn the importance of service operations to service and manufacturing firms, understand the role of supply chain management in service operations, and learn concepts and tools for the management of quality and productivity. Service applications of forecasting, yield management, inventory, and waiting-line models will also be covered. Students will apply these concepts and tools in the analysis of cases.

OSM 622/722 Project Management (3-0-3). Prerequisite: OSM 511. Discusses the complexities involved in project management, the use of networks in large-scale projects, and the development of networks. Presents network computations for time, CPM/ PERT, time-cost tradeoff, project scheduling, and other networks such as GERT. Includes the use of computer software.

OSM 623/723 Supply Chain Management (4-0-4). Prerequisite: OSM 511. Discusses some fundamental and strategic issues in materials management and supply chain management. Presents decision rules and guidelines for various qualitative or quantitative materials-management problems. Topics include purchasing, inventory systems with deterministic and probabilistic demand, multi-item inventory systems, materials requirement planning, JIT, distribution inventory systems, coordinating supply chain design, supply chain management strategies, and customer value management. Cases from business and current issues are discussed.

OSM 624/724 Global Operations Management (3-0-3). Prerequisite: OSM 511 or equivalent. Introduction to operations management for companies operating in the international setting. Topics include global operations strategy, supply chain management across multiple national boundaries, global operations projects, and performance issues.

OSM 625/725 Global Operations Management Field Study (0-4-2). Students participate in a hands-on field study in operations of international firms (manufacturing and service) located in foreign countries. Data is collected through interviews with managers and executives of these firms, government officials of the host countries, and published materials, both printed and on the Internet. A term paper is required after returning to Cleveland. The instructor arranges the visit to companies and countries.

OSM 633/733 Multivariate Statistical Methods (3-0-3). Prerequisite: OSM 503 or equivalent. Presents applications of multivariate statistical methods, such as multiple regression, analysis of covariance, discriminant analysis, multivariate analysis of variance, and factor analysis. Computer packages for the methods also are introduced and used extensively.

OSM 640 ISO 9000 and Quality Audit (3-2-4). Prerequisite: OSM 511 or equivalent. Introduction to the international quality standard ISO 9000 and its application to the automotive industry (QS 9000). Techniques of conducting a quality audit are covered. Students form teams to complete live audits (first- or second-party audit) with local companies. Information systems.

OSM 645 Statistical Quality Control and Improvement (3-0-3). Prerequisite: OSM 503 or equivalent. A development of the statistical tools for the implementation of statistical quality control and improvement programs. Includes the development of control charts and the fundamentals of experimental design. These techniques are applied in a variety of manufacturing and service situations.

OSM 646 Fundamentals of Six Sigma for Managers (4-0-4). Prerequisite: OSM 503 or equivalent. Six Sigma, the leading quality strategy in industry today, combines effective problem-solving methodologies, modern quality thinking, and data analysis techniques to help companies solve problems that affect profitability. Six Sigma is a comprehensive system for achieving and sustaining business success by minimizing defects and variability in processes. It is driven by a close understanding of customers needs and the disciplined use of facts, data, and statistical analysis with application to manufacturing and services.

OSM 652 Sustainable Supply Chain Management (4-0-4). In this course students will become familiar with the processes and environmental strategies to develop or "green" an organization's supply chain. The emphasis is on the coverage of improving logistics operations using the green efficiency principles. Topics included are: green product standards and labeling; green supplier programs, manufacturing practices to reduce carbon footprint; identifying energy efficiency in third party logistics operations; and integrating green supply chain practices across the supply chain network.

OSM 690 Professional Internship (1-4 credits). Prerequisite: Permission to register must be obtained from the Department Chair early in the semester prior to enrollment in the course. Requires professional OSM work in an organizational environment that extends the curriculum and provides meaningful experience related to the student’s area of interest. Term report required.

OSM 696 Current Problems (1-4 credits). Prerequisite: OSM 511. Selected problems in the field of operations management. With the permission of the instructor, may be repeated with change of topic.

OSM 493/696 Pricing Strategies for Managers (4-0-4). Prerequisite: OSM 511 or equivalent. This course focuses on managing the demand and revenue side of firms to support managers to better match supply and demand, thereby improving profitability. Topics include but are not limited to: product and customer segmentation, pricing decision making, revenue management, overbooking, markdown pricing, customized pricing, innovative pricing tactics and psychology of pricing (prospect theory). This course will use a combination of case studies and textbook materials and draw on qualitative/quantitative tools that students learned in their modelling and/or statistics courses.

OSM 698 Independent Study (1-4 credits). Prerequisites: Two elective OSM courses, at least one of which must be at the 600 level; prior approval of a written proposal by OSM faculty advisor; and permission of Department Chair. Study of a significant problem or area in operations management or business statistics, conducted under the supervision of the faculty advisor. Term Report required.

OSM 724 Global Operations Management (3-0-3). Prerequisite: OSM 511 or equivalent. Introduction to operations management for companies operating in the international setting. Topics include global operations strategy, supply chain management across multiple national boundaries, global operations projects, and performance issues.

OSM 801 Theory of Optimization in Production and Operations (3-0-3). Prerequisites: OSM 601/701 or equivalent and completion of Advanced Analytical and Operational Core. Development of advanced optimization models for linear and non-linear systems. Topics include unconstrained optimization, dynamic programming, integer programming, and heuristic algorithms. Required for OSM majors in the DBA program.

OSM 802 Current Topics Professional Seminar (3-0-3). Prerequisite: Minimum of one 600-level OSM course. A seminar course in which recent publications play a major role. The topic chosen in any term depends on the interests of the students and the instructor. The topic relates to the application of quantitative methods to any one of the following or related areas: control, logistics, project management, distribution systems, process selection and facility design, multiple-criteria decision making, maintenance management, or reliability. Required for OSM majors in the DBA program.

OSM 804 Supply Chain Models (3-0-3). Analysis of various decision areas in an integrated production planning and inventory system. Topics include advanced methodologies related to forecasting, inventory control, material requirements planning, operations scheduling, project scheduling, line balancing, and production control.

OSM 805 Quality Control (3-0-3). Prerequisites: OSM 511 and OSM 545, or equivalents. A study of advanced statistical techniques relevant to the total-quality-control aspect in industrial organizations. Emphasis on methodology, such as control charts, inspection systems, acceptance sampling plans, and recent areas of quality-control development. Journal articles are used to cover areas of new methodology.

OSM 806 Strategic Supply Chain Management (3-0-3). Prerequisite OMS 511. Provides the tools for research in strategic supply network management in particular and supply chain management (SCM) in general. Grounded on a paradigm of strategic management theory emphasizing the development of collaborative advantage, strategic supply network management underscores the premise that a supply chain is composed of a network of interdependent relationships developed and fostered through strategic collaboration with the goal of deriving mutual benefits. Students develop a familiarity with the literature base and research paradigm(s) in supply chain management. In addition, students develop a broader understanding of the research issues in POM in general and establish a POM research agenda.

OSM 810 Scheduling (3-0-3). Prerequisites: OMS 801 or permission of instructor. This course presents an in-depth study of historical and current research in scheduling, both exact and heuristic. Students will develop expertise in the application of scheduling approaches, as well as proving basic results. Classic and recent papers will be used to cover relevant topics, as well as to facilitate the development of skills in analyzing scholarly research work.

OSM 814 Flexible Manufacturing Systems (3-0-3). Prerequisite: OSM 511. Provides the tools for research in Flexible Manufacturing Systems (FMS) and Advanced Manufacturing Technology (AMT). Topics include recent developments and international comparisons of FMS, long-range strategic and economic decisions, intermediate-range FMS planning problems, short-range operation scheduling, real-time control and planning, and implementation of advanced manufacturing technology. Papers selected from major academic journals are discussed extensively to identify future research opportunities. Each student is expected to write a literature review paper under the instructor’s guidance.

OSM 819 Operations Strategy (3-0-3). Prerequisite: OMS 511 or permission of instructor. Focuses on the emerging literature and research in operations strategy. Includes the conceptual basis of operations strategy by reviewing the works of authors such as W. Skinner, Hayes, Wheelwright, T. Hill, and C.A. Voss. A focus on current research appearing in journals and conference proceedings. Students develop a familiarity with the literature base and research paradigms in operations strategy. In addition, students develop a broader understanding of the research issues in POM in general and establish a POM research agenda.

OSM 822 Project Management (3-0-3). Prerequisites: OSM 511 and OSM 622/722, or permission of instructor. In-depth analysis of scheduling problems in project management. Survey of the three fundamental scheduling classes: Resource Constrained Project Scheduling Problems (RCPSP), Time/Cost Tradeoff Project Scheduling Problems (TCTP), and Payment Scheduling Problems (PSP). Investigation of newly introduced problems integrating two or more of the problem classes mentioned above. Survey of the three classes of problems and an introduction to the mathematical formulation of each with the help of several fundamental papers published in the early 1970s.

OSM 891 Doctoral Research in Production/Operations Management (1-12 credits). Prerequisite: Completion of two 800-level production/operations management electives. Up to 12 credits may be considered toward dissertation credit requirements.

OSM 895 Dissertation Research Seminar (3-0-3). Research in production/operations management involving faculty, outside speakers, and dissertation-stage doctoral students.

OSM 896 Current Problems in Production/Operations Management (1-4 credits). Prerequisites: OSM 801 and OSM 802. Investigation of selected problems in production/operations management. May be repeated with change in topic.

OSM 899 Dissertation (1-12 credits). Prerequisite: Successful completion of comprehensive examinations.